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For more information contact:
David Donnelly
Director, Global Communications
CDS Global
515.247.7599
515.246.6700 (Fax)
DES MOINES, Iowa – Jan. 26, 2009 – AAA MountainWest, which delivers a range of services to motorists in Alaska, Montana and Wyoming, has awarded CDS Global a contract to provide outsourced transaction management and data capture services to support the club’s membership department. The CDS Global solution will enable the club to enhance customer service, improve efficiency, and speed payment posting and resolution of exceptions items. The services also will greatly reduce the time required to activate new club memberships.
Under the terms of the agreement, CDS Global will process check and credit card payments for AAA MountainWest’s memberships and renewals, as well as provide an efficient image-based workflow for handling exceptions items such as notice of membership cancellation, change of address or deceased members.
“We were looking to upgrade our membership infrastructure and develop a comprehensive transaction management environment. Through our strategic outsourcing relationship with CDS Global, we will become more agile and cost-effective, while better servicing our club members,” said Sarah Morris, assistant manager, member services, AAA MountainWest. “The strengths and breadth of CDS Global’s outsourced services, combined with their responsiveness and creative problem solving, set them apart from other services providers.”
By streamlining AAA MountainWest’s membership processing, we are helping them cut costs, become more flexible and scalable, and ultimately enhance service. This relationship is an excellent example of how businesses can obtain substantial value by partnering with CDS Global.