AAA Arizona, a regional branch of the American Automobile Association (AAA), offers emergency roadside assistance to over 750,000 members. The association also provides travel, insurance and financial services for these members.
Unhappy with their provider, AAA Arizona was looking for a lockbox service provider with the flexibility and capability to meet their needs.
CDS Global provides AAA Arizona with a complete outsourced data capture solution, including receivables capture, management, archival and delivery services to improve the quality, efficiency and speed of payments processing and enhance access to data on member remittances.
“We selected CDS Global because they uniquely understand image-based receivables processing and the significant contribution business process outsourcing can make to improve and modernize our operations and services,” said Mimi Hickey, manager of Membership Operations for AAA Arizona. “This partnership has helped us accelerate our receivables turnaround, support our internal staff and deliver enhanced services to our members.”
The CDS Global solution allows AAA Arizona to:
The CDS Global strategy helps organisations align IT and operations with enterprise business intelligence needs. Through the use of imaging, character recognition and page scanning technologies, CDS Global enables AAA Arizona to streamline receivables management to create competitive advantages, maximise productivity and minimize costs.