- United Kingdom
Prescott, Arizona, a steadily growing city with a population of more than 43,000 residents.
The city was in search of a faster, more efficient payment processing capability to improve customer service with their resident customers.
CDS Global is providing payment processing services for Prescott’s water and sewer bills, payment postings, depositing of funds and check-only processing. The city provides CDS Global with a monthly file of customer information to research missing account numbers, reducing document handling and potential deposit delays.
Furthermore, by placing images of customer correspondence in a queue for review by city personnel via the Web, CDS Global’s Web-based image archive and delivery platform improves the support of customer telephone enquiries.
“We are delighted with CDS Global as a strategic partner because of their flexible processing approach and cost-effective solutions,” says Mark Woodfill, finance director for the city of Prescott. “Working with CDS Global has provided the city with improved customer service and disaster recovery procedures in the event of emergencies.”
“CDS Global understands the needs of Prescott,” says Lesa Brooks, general manager of the CDS Global facility in Prescott, Arizona. “We provide the city with a solution that helps them achieve their goals, and provides residents with a more efficient government.”