- United Kingdom
UniSource Energy Corporation – a publicly traded utility corporation serving more than 630,000 electric and gas customers in six Arizona counties. Its operating companies are Tucson Electric Power Company (TEP), UNS Gas, Inc., and UNS Electric, Inc.
In 2005, UniSource was faced with a payment processing decision. TEP operated its own in-house lockbox operation, while UNS Gas and UNS Electric (acquired in 2003) used an out-of-state lockbox provider. Consolidating the operation was essential – the decision was whether to in-source or partner with an outsource provider who could fully meet their business needs.
CDS Global offered UniSource a solution designed to optimize the capture, management, archive and delivery of mission-critical receivables information by leveraging advanced imaging and data recognition. The solution provided a range of services, including transaction processing, electronic check processing (ECP), exceptions resolution, and image and data archive and retrieval.
CDS Global partnered with UniSource to drive operational savings and enhance customer service through an image-enabled lockbox processing solution. With a network of redundant lockbox operations centers, CDS Global provided UniSource with timely processing turnaround, an onsite account manager, disaster recovery security and the ability to provide ancillary services and lower transaction costs.
“By outsourcing our remittance processing to CDS Global, we were able to redirect employees toward our core business functions and eliminate the need for additional capital investment for upgraded processing equipment,” says Brian Bub, customer service supervisor for TEP, UNS Gas and UNS Electric.
“Additionally,” Bub says, “by using CDS Global’s data capture technologies, we are able to provide our customer service representatives with more data faster, which enables us to serve our customers much more efficiently and effectively.”
By understanding the client’s needs, CDS Global provides the UniSource companies with a solution that helps them achieve their goals of enhanced customer service and faster processing with fewer complications.