When customers contact you, they want their experience to be uncomplicated. You can guarantee that at CDS Global, we provide them with the best possible service through our professional inbound telephone customer service. We operate multiple contact centres staffed by highly trained professionals who know how to take care of your customers, not only resolving their queries, but providing incremental revenue streams.
Enable your customers to accomplish their service needs in an automated, quick and efficient manner 24 hours a day, seven days a week. By simply stating words and phrases, customers can automatically manage their own account. Each phone number can have a different menu, so you can service your customers in a customised environment.
Utilise outbound telemarketing to support and drive your marketing efforts while adding a new channel to drive revenue. Our professional representatives will enable you to acquire new business and make special offers to your current customers. Additionally, you’ll be able to conduct surveys, capture e-mail addresses, offer up- and cross-sell opportunities, ensure accurate customer information and more.