Multichannel Support

Online customer service

Today, many customers conduct business online because they expect flexibility, simplicity and instant results. By using CDS Global’s online customer service solutions, not only will you realise cost savings, but also provide service to your customers through real-time interaction and capture them while they are engaged.

E-mail customer service

CDS Global utilises the latest technology to manage inbound customer e-mails, enabling us to provide a superior service to clients. E-mails are automatically delivered to the agent’s desktop having already been reviewed and verified against the customer database by an intelligent engine. Where a customer is identified, relevant customer information is also provided to the agent, allowing any actions to automatically update the customer record. Marketing messages and branding can be featured on e-mail responses to promote additional products and services.

On-Demand customer communications

Regardless of the channel that your customer prefers, send personalised order communications via e-mail, text message, chat, personalised URLs (PURLs), direct mail and more – utilising any number of traditional and emerging channels.

Through On-Demand confirmations, you have continued interaction with your customers with the ability to provide important account information automatically, offer an immediate payment method and even cross-sell or up-sell to another product or service – all in the same message.

Enlist adoption marketing techniques and move your customers through the communications cycle, from print to e-mail to text message and PURLs.