E-mail communication now plays a vital role in managing your customer service relationships. The increasing use of e-mail as people’s primary communication tool, the ease with which e-mails can be sent and the “immediate” nature of the medium, builds volumes as well as an expectation of prompt service.
CDS Global’s bespoke E-Smart software automates e-mail consumer traffic for all business transaction types (invoking the business process for that transaction type AND applying the business logic for that individual customer) whilst at the same time sitting within the corporate systems infrastructure.
The advanced natural language processing engines combine with sophisticated data elicitation techniques to interpret the context and emotion of the e-mail accurately. With accurate and consistent interpretation, we then prepare personalised correspondence dynamically to respond to the consumer's request or enquiry. |
