As more and more of your customers turn to the Internet to do business, they require a secure, easy-to-use Web site to manage their own accounts. In addition to a variety of e-commerce platforms, CDS Global provides a full set of FAQs, real-time publishing data and access for customers to view and change their own account details. Direct contact details are also given online for e-mail and telephone customer service.
Functionality includes:
- Real-time on-sale dates
- Order status for personal and gift subscriptions
- Subscription start and expire dates
- Issues outstanding
- Change address and contact details
- Replace missing issues
- Change permissions
- Check payments
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