CDS Global offers full mail order service from order processing via online/telephone and postal channels through to storage and management of products assisting the timely packing and despatch to the customer. Our unique platform offers the following benefits and functionality, which are by no means exhaustive:
- Order numbers are fully customisable and can denote colour, size etc.
- Separate delivery addresses.
- Discounts can be applied to products, multiple items (the more you order the cheaper the price).
- Postage can be assigned to every product by country by region.
- Credit card processing is managed in real-time.
- Delivery methods can be defined by weight. If the weight exceeds the pre-determined weight, the system will automatically change to a more suitable delivery method i.e. post to courier.
- Instalment billing is handled. I.e. products of £100 can be paid for over 4 payments of £25.
- Instalment payments made by credit card will be taken automatically.
- Messages can be printed on invoices, i.e. Thank you for your order Mr XXXXX)
- Out of stock – can hold the entire order or release a partial order. Remaining or complete held order will be auto released when stock is back in.
- Cheque paid orders can be held for a period of time to ensure that the cheque has been successfully cashed prior to the despatch of the goods. This can be set at country level, i.e. UK cheques held for 2 weeks and USA cheques held for 4 weeks.
- Minimum stock holding prompts for a re-order level.
- If an item is completely out of stock letters/email will be sent advising business partners of the situation. If an alternative product is available then this can be substituted and any refund automatically applied.
- Order runs can be at any time to suit the client i.e. daily, weekly and monthly.
- Up selling items can be attached to an order.
- Operator scripts can be loaded onto the system for call centre use.
- Scripts guide agent through order process
- Defaults to client/clients that the agent works for or can select from a drop down list
- An email confirmation will be sent to the reader once the order has been processed detailing items in stock, out of stock etc.
- Full billing, reminders and debt agency process is in place.
- Sources can be global across all clients, linked to discounts, reader offers etc.
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