Order Management

CDS Global is an expert in order management. Over the past 20 years we have not only created our OMS from conception, but have also grown it into a tried and true value-add of our business. When you partner with us, you are able to gain access to this highly effective tool that supports your business’s marketing systems and allows your business to prosper and grow.

CDS Global’s Order Management System (OMS) is a customer management tool that serves as a central hub for all your product and service information.

This ensures your customers' order information is managed in a customer-centric way, simplifying the process for you.

As your strategic partner, we will help you manage your customer interactions. CDS Global understands how vital customer relationships are to your business. Our top-of-the-line, dependable OMS is in place so your customers’ needs are always met, which means your relationships are well-managed and your promises are delivered.

What are the benefits of working with CDS Global?

By working with CDS Global’s OMS, you gain many benefits that can only be found when you work with the leader. We interface with more than 20 different distribution facilities – including our own – to serve your business needs efficiently and effectively. We offer:

• Continuous, uninterrupted updating of customer information
• Flexible and customised categories with total control
• Limitless scheduling flexibility to best suit your customers’ unique needs
• System-managed inventory for increased up-sell and subscription capabilities
• Full flexibility for billing, invoicing and payment options

Created by the expert, for the experts

Our proprietary OMS processes orders flawlessly and has a unique capability to expertly manage everything from one-shots and account services to continuity campaigns and series programs to literature fulfillment and memberships – all ensured by the intelligence of the system. CDS Global built the system to help our customers flourish in new ways; taking away the stress and hassles of doing business.

Unlimited data capabilities

Our system permits unlimited data and fields for access to enormous amounts of customer history, including real-time interactions. We manage multiple plans in one common system, meaning you can dig deep into your customers’ buying habits and reap the rewards through targeted marketing and meaningful customer communication. Pair that with our inbound and outbound customer service hub, which manages customer interactions through multiple channels and credit screening capabilities, and you get an intelligent OMS that can do it all.