Michelle McDonald is vice president of client services at CDS Global, providing day-to-day consultative services to media brands. McDonald manages several account management teams to support clients in the publishing industry and leads ancillary sales efforts with those clients. Additionally, she is highly involved with product development and enhancements that focus on the brand experience, bringing expertise in third-party integrations, digital publication entitlement, mailing services initiatives, plastic and alternative payment integrations, customer service technology and online customer care.
A CDS Global employee since 1995, McDonald served in senior management roles within customer service and operations before joining the client services team in 2010. She is a graduate of the University of Iowa’s Henry B. Tippie College of Business and a member of the Media & Content Marketing Association.