At our company, we pride ourselves on delivering exceptional customer service through our extensive and world-class global network. Our presence stretches across the globe, enhancing brand value and expanding customer reach for multinational businesses.
We place the highest importance on the quality of our interactions. We continually monitor and assess our call and email services to ensure a superior and consistent customer experience. All feedback is communicated in a timely manner through one-to-one sessions with our advisors.
Our commitment to customer service doesn't end with your customers - it starts there. We look forward to building a partnership with you that elevates and transforms customer service for your business on a global scale.
At the heart of all our processes is our strong emphasis on implementing advanced omni-channel technologies. This allows us to provide tailored and localised customer service solutions that directly cater to regional needs. We offer comprehensive services that include proficient call and email management, centralised reporting, expert Interactive Voice Response (IVR) management, and insightful customer surveys. Furthermore, we also offer bespoke strategies for sales and client retention that target your specific business demands.
We hold regular calibration sessions with clients aimed at constantly improving our service quality and setting higher standards in what we deliver.
We understand that every business has unique needs and specific service levels. Hence, we offer tailored Service Level Agreements (SLAs) accommodating flexible call answer rates and email response times as part of a customised package designed just for you. This ensures that your customers always receive the level of service they deserve.
We also offer a premium concierge service. Please feel free to reach out to us to learn more about how we can enhance your customer service experiences.
We are able to offer a UK based customer service team as well as offshore services.
Our experienced UK Customer Service Advisers have extensive experience and can provide an exceptional level of service. The offshore customer service team provides flexibility to scale to changing resource demands, as well as offering extended operating hours. The offshore team follow the same customer service training and performance monitoring to ensure consistency in our service offering across all locations.
Whether it be promoting additional products, cross-selling within a portfolio or customer retention campaigns, our teams are well versed in all aspects of sales services. With sales campaigns running across many existing clients, we are able to provide insight and advise into how to get the most out of your campaigns and to exceed targets.