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CUSTOMER SERVICES

When customers contact you, they want a smooth, uncomplicated encounter. CDS Global offers the valuable experience, reliable technology and highly qualified personnel to efficiently and effectively communicate with your customers.

Our customer services teams provide unparalleled service with a familiar and professional approach. They dedicate themselves to your organisationÂ’s business needs and become an extension of your brand.

With CDS Global, customers receive the information and assistance they need through multi-channel support, such as telephone, SMS, Web chat, online, email and mail. Our customer services solutions provide real-time opportunities to up-sell and cross-sell new products and services, increase customer loyalty and generate additional revenue.

Our customer services solutions include:

  • Up-selling & Cross-selling
  • Telephone Customer Services
  • Email and SMS Support
  • White Mail Customer Services
  • Online Customer Services Portal
  • Knowledge Base
  • Call Recording
  • Social Media Support, including Twitter and Facebook
  • Web Chat
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